5% Price Beat Guarantee

Barkmate offers to conditionally beat the price of a lower-priced competitor by a sum of not more than 5% of the total transaction value.

The customer agrees to provide proof of the lower price, and to ensure the price meets Barkmate's relevant offer guidelines and conditions.

The 5% price beat guarantee applies to the total order value, including postage. If the other retailer can ship the same product to your door at a lower total cost, then that's the price Barkmate agrees to beat. The grand total of the order from the competitor, including postage, must be presented in writing on request.

The competing retailer must be a fully Australian business, based in Australia, and selling the exact same products, brand new and with full Australian warranties and guarantees for the same or greater warranty terms as Barkmate.

The price must be a fixed price, and does not include reduced prices in the event of a sale, secondhand/refurbished goods or products sold lower by chance at auction.

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30 Day Performance Trial

Barkmate agrees to provide an exchange on the same item, at no further cost, only if the item has been assessed as faulty through manufacturer error.

Barkmate agrees to provide, at its discretion, the opportunity for an upgrade to a superior product, if available, at no more than the stated price difference between products on each product's information page.

The option to upgrade is valid for a Performance Trial period of 30 days from the initial date of purchase on the original product.

The customer agrees that when sending back merchandise assumed to be faulty, they have taken all steps and precautions advised by Barkmate to ensure that the item is actually faulty. Some products may simply require troubleshooting tasks to be performed to restore the product to working condition.

The customer agrees to first contact Barkmate to arrange a return for exchange or upgrade. Only after approval has been given for the product's return can the product be sent back. If a return has not been approved in writing, Barkmate reserves the right to refuse the return and have it sent back at the customer's expense.

Products returned for exchange or repair will first be assessed to verify claims. Products found to have been damaged through anything other than manufacturer error will incur a full service charge.

The customer agrees to return all components of the product, including straps, washers, probes, batteries or any other component included at the time of delivery in as-new condition, allowing for minor reasonable wear and tear. Barkmate reserves the right to refuse a return when all components have not been returned in reasonable condition.

Barkmate also reserves the right to refuse an upgrade in the instance of unrealistic expectations and refusal to follow troubleshooting advice and recommended training instructions for the advised period of time.

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Website Security

Barkmate's website is hosted on a secure password-protected server that is inaccessible by anybody but Barkmate employees and authorised web hosting technicians.

Credit card orders are encrypted and processed by St George Bank, using the EWAY payment gateway, under the protection of an Identity-Assured SSL certificate.

Paypal orders are handled by Paypal's secure third party server, which exceeds the current safety and privacy needs and regulations of a merchant account provider. The customer's private contact and financial details are at never at risk of being viewed by anybody but authorized Paypal employees.

Non-credit card orders are sent through encrypted processes and are at no time accessible by anybody but Barkmate employees. All details are kept secure in password-protected databases. No financial information is ever kept on file.