Shipping Methods & Costs

Barkmate uses Australia Post's eParcel service, which provides a fast, safe, trackable and insured method of postage. At present, there are two flat-rate shipping options:

Parcel Post ($6.99) - Parcel service performed Australia-wide, primarily by ground transport. The average time from despatch to receipt of goods is 3-7 business days. Rural and remote locations may take longer.

Australia Post eParcel ($9.99) - Parcel service performed Australia-wide, primarily by ground transport, that is insured, trackable and requires a signature upon delivery. The average time from despatch to receipt of goods is 3-7 business days. Rural and remote locations may take longer.

Packaging and Shipping costs are not waivable or refundable. Customers do not pay Barkmate to ship their orders -- they pay Barkmate to pay Australia Post for a service rendered. Any dissatisfaction incurred in the process should be addressed to the shipping provider.

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Pick Ups & Deliveries

As an online business, Barkmate does not operate a walk-in store for pick-ups. Retail store prices are significantly more expensive, due to higher overheads. To bring you the lowest prices possible, we are a proud online-only business.

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Packaging & Care

Barkmate packages all orders on-site, using mailer-standard cardboard boxes and satchels, and eco-friendly recycled paper as void filler. The utmost care is taken at all stages to ensure your order is packaged correctly and sufficiently shielded against any damages that may incur in the process of transport and/or delivery. Unlike our competitors, we don't make you pay for the packaging materials used in sending your order.