Email Us

All product support and order/sales inquiries can be sent by email to:

support@barkmate.com.au

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Postal Address

All written correspondence can be sent to:

Barkmate
c/o Bridges Business Group Pty Ltd
PO Box 5790
Brendale, QLD 4500

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About Barkmate Customer Service

Barkmate is a proud online business, and we keep our overheads as low as possible, in order to bring you the best discounts in the industry and great offers like $6.99 Flat Rate Postage on every order. By shopping with us on our safe and secure website, you are saving anywhere from 20-70% on retail store prices.

The more accessibility and features we add to make us more like a retail store, the more we have to add to our overheads, which then inevitably end up in price rises on the products themselves -- which defeats the purpose we set out to achieve way back in 2005; offering brand names at the lowest prices possible.

Staff, connection, equipment and call costs to offer phone sales and support costs a minimum of $35,000 per year. Dividing that minimum figure by average sales volume, each product must have an extra $14-$15 added to the price in order to pay for a service that only 15% of all buyers use. With the extensive knowledge we have of our products, there are only a handful of recurring problems that make up all support queries. To deal with these queries by phone, it takes an average call time of 5-10 minutes. To deal with the same problem by email takes an average of 2-3 minutes.

Often, the preference to use phone to place an order or sort out a product problem is one of habit. Over the past 12 months, we have queried phone customers as to whether they would switch to email communication if it meant an extra $10-$15 off the product cost, and the response was overwhelmingly in favour of the lower price.

However, you can be assured that our email sales and support is ultra-fast, secure and available 24 hours a day, every day of the year, so don't think for a second that quality of service is going to be compromised at all just to save a few dollars for you!